Customer Services Assistant
Company: Royal Berkshire Fire and Rescue Service
Salary: £18,856 to £21,482 a year
Hours: Part-time
Location: Reading, RG31 7SD
Working pattern: On-site
Job type: Permanent
Posting date: 28 Oct 2026
Closing date: 22 Nov 2026
This is a great opportunity to work for a public service organisation committed to supporting the communities of Berkshire. We are looking for a professional and customer-focused individual to join our Facilities team as a Customer Services Assistant.
Reporting to the Customer Services Officer, you will assist in delivering an efficient and welcoming reception service at Service Headquarters. You will ensure visitors and callers receive a positive experience and that enquiries are dealt with professionally, courteously and efficiently. Alongside reception responsibilities, you will provide a range of administrative support functions to the Facilities Department.
This varied role is ideal for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.
About you
We are seeking a motivated and engaging individual who enjoys working with others and has a positive, solutions-focused approach to their work. You will be confident communicating with a wide range of people and be able to balance competing priorities whilst maintaining high standards of customer service.
Specifically, we are seeking individuals with experience working within a reception, customer service or busy administrative environment. You will be organised, able to work independently using your own initiative and possess excellent Microsoft Office skills.
Key Responsibilities and Deliverables
- Providing a professional and customer-focused reception service for Royal Berkshire Fire and Rescue Service.
- Greeting visitors, managing sign-in procedures, issuing visitor passes and providing site information and evacuation instructions.
- Providing administrative support to the Facilities Department, including raising purchase orders and receipting invoices.
- Supporting the production of identification cards and issuing security access fobs.
- Managing car parking permits and reservations and assisting with departmental resilience arrangements when required.
Key Role Requirements (knowledge, skills and experience)
- Experience of working within a reception or customer service environment.
- Excellent communication skills with people at all levels, both internally and externally, whilst remaining tactful and diplomatic.
- Excellent working knowledge of Microsoft Word, Excel and Outlook.
- Ability to work independently and use initiative.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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