Summary
***INTERNAL APPLICANTS ONLY***
As an Business Service Assistant, you'll be involved in lots of different tasks as you support the day‑to‑day running of the office. This is a busy and varied job; no two days will be the same. You’ll have an important part to play in your team meeting its goals, so you’ll always be looking at how you can offer help where needed.
You’ll work 26.25 hours per week. The working pattern for this role is 4/5 days per week, shift days and times can to a degree be flexible.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Based at here Felbrigg Hall, you will be part of the property operations team which includes Business Services, Welcome, Visitor Experience, Participation, Facilities and Marketing. You will be reporting to the Property Operations Manager. It’s a busy place with a fun, hardworking, and passionate team.
What you'll be doing
You’ll be helping to run a business service for the wider team that is efficient, proactive and flexible. Your responsibilities may include managing people’s diaries and records, helping with system and financial management, creating reports and other general administrative tasks.
Who We're Looking For
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well‑organised and adaptable
- willing to learn new skills
- comfortable using IT packages
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programmeFree parking at most Trust places
National Trust place
Felbrigg Hall, Felbrigg, Norwich, NR11 8PR
Documents
Business Services Assistant - A2.pdf
Requirements
Compliance.Eligibility to Work in the UK
Additional information
- Internal Applicants only*
Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.
Closing Date: 15th November 2026
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
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