We are working on behalf of our client to recruit a Service Advisor for their well‑established automotive bodyshop in Kirkby. This is an excellent opportunity for a skilled professional to join a reputable company that values customer service and operational excellence. The Service Advisor will play a vital role in providing exceptional support to customers throughout their vehicle repair journey.
Benefits
- Competitive salary up to £28,000 depending on experience
- Quarterly bonus based on site performance
- Monday to Friday working week with 42.5 hours; flexible hours available
- Opportunity to develop and progress within the automotive industry
- Supportive, professional environment in a busy accident repair centre
- Secure, long‑term career advancement opportunities
Duties of a Service Advisor
- Act as the primary contact for customers, offering a professional, friendly service
- Manage customer enquiries via telephone, email, and face‑to‑face interactions
- Keep customers informed regarding the progress of their vehicle repairs
- Schedule vehicle bookings, collections, and deliveries as required
- Liaise with workshop team to obtain accurate repair updates and timescales
- Communicate effectively with insurers and relevant third parties
- Explain repair procedures and timescales clearly to customers
- Resolve customer queries promptly and professionally
- Maintain accurate and detailed customer and vehicle records
- Provide general administrative support to the wider team
- Ensure customers receive regular updates during their vehicle's repair process
Requirements of a Service Advisor
- Previous experience in customer service, administration, or as a Service Advisor
- Strong verbal and written communication skills
- Organised with excellent attention to detail
- Ability to prioritise multiple tasks and manage workload efficiently
- Good IT literacy and confidence in using computer systems
- Calm, professional attitude, especially during challenging situations
- Proactive with a team‑oriented approach
- Automotive or bodyshop experience is advantageous but not essential
This Service Advisor role offers the opportunity to work within a reputable vehicle repair centre, supporting customers and contributing to a high standard of service.
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