- Manchester | Hybrid (Onsite and moving to hybrid after a 4-month probation)
Please note: Applicants must have the right to work in the UK without requiring sponsorship.
About the Role
We are recruiting on behalf of a Financial Services Company specialising in pension products and services for a Pension Operations Administrator to join their Manchester-based Operations team.
This is an excellent opportunity for an organised, customer-focused individual with pensions or financial services experience looking to develop their career.
You will provide administration and customer service support across a range of pension products, processing transactions and customer requests, maintaining accurate records and ensuring work is completed in line with regulatory requirements and company procedures.
Key Responsibilities
- Provide excellent customer service to pension members, financial advisers and third parties.
- Process pension transactions and customer requests accurately and efficiently.
- Maintain records, update internal systems and manage emails and workflow queues.
- Liaise with banks, financial institutions, advisers and scheme members.
- Ensure compliance with regulatory requirements and internal procedures.
- Identify and elevate errors or issues where necessary.
- Support colleagues and contribute to process improvements.
Skills & Experience
- Previous experience in pensions, financial services or a regulated environment.
- Knowledge of pension products and administration processes, ideally SIPP/SSAS.
- Previous administration and/or customer service experience.
- Understanding of regulatory and compliance requirements.
- Strong attention to detail and organisational skills.
- Good communication skills and working knowledge of Microsoft Office.
- Ability to manage workloads, meet deadlines and work effectively within a team.
What's on Offer?
- 25 days' annual leave plus bank holidays, increasing to 30 days with service.
- An additional paid day off for your birthday.
- Option to purchase up to five additional holiday days.
- Health cash plan and enhanced family-friendly benefits.
- Pension salary sacrifice scheme.
- Perkbox discounts and rewards.
- Discounted gym membership and cycle-to-work scheme.
- Death-in-service cover of four times your salary.
- Paid volunteering day and staff referral scheme
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