The Receptionist/Admin Clerk post sits within Manchester University NHS Foundation Trust's Neonatal Unit. It provides reception and clerical support, welcomes parents and visitors, maintains accurate patient records on the HIVE system, and collates information for reports. The work combines public-facing service with data handling and liaison with clinical and administrative colleagues. Applicants need at least GCSE English and maths at Level C or equivalent; visa sponsorship is not available.
What the job involves
- Welcome parents, carers and visitors to the ward and direct them as appropriate
- Provide reception, administrative and clerical support to the Neonatal Unit, including data input
- Maintain and update patient records on the Trust's HIVE electronic patient record system, ensuring accuracy
- Collate data for reports and submit it
- Work proactively with Security on the unit
- Liaise with clinical and administrative staff
Qualifications
- GCSE English and Mathematics at Level C or equivalent
- Good standard of general education
Experience
- Experience using office systems and procedures
- Experience working both in a team and independently
- Good written and spoken English
Skills & knowledge
- Clerical, typing accuracy and telephone skills
- Present information clearly and logically, in writing and verbally
- Organisational skills, including time management, prioritisation and completing tasks
- Numeracy, including stock keeping and time keeping
- Work within Trust policies on data protection, confidentiality, equal opportunities and health and safety, meeting patients' differing needs
- Awareness of cultural diversity
Checks & eligibility
- Ongoing right to work in the UK
Nice to have
- RSA Level 2, NVQ or equivalent
- Customer service course
What's offered
- Training and development support
- Support for health, wellbeing and safety
#J-18808-Ljbffr