Helpdesk Scheduler/Administrator
Location: Salford
Salary: £27,000
Job Type: Temp - 3 months initially (potential to extend)
Start Date: Immediate/Notice period considered
About the Role
An exciting opportunity has arisen for a Helpdesk Scheduler/Administrator to join a dynamic Facilities Management company based in Salford. This role is ideal for someone with experience in facilities or building maintenance administration, who thrives in a fast-paced environment and is looking for a long-term opportunity within a growing team.
Working Hours
Monday to Friday 8:30am - 5:00pm
Key Responsibilities
- Monitor shared helpdesk inboxes and respond to service requests
- Prioritise and schedule work based on urgency and importance
- Book engineers for planned preventative maintenance (PPM) and reactive breakdowns
- Liaise with internal teams, engineers, and third-party contractors
- Follow up on outstanding jobs and ensure timely completion
- Support colleagues within the helpdesk and administration team as needed
- Update and maintain business-critical information and databases
- Prepare reports, ensure compliance, and handle sensitive information with confidentiality
- Monitor performance of planned/reactive maintenance and escape where necessary
What We're Looking For
- Previous experience in Facilities Management or maintenance scheduling
- Strong administration and helpdesk background
- Excellent communication and organisational skills
- Confident using CAFM systems and Microsoft Office Suite
- Proactive, ambitious, and able to work well under pressure
- Reliable and detail-oriented with a positive attitude
If this sounds like the right role for you, we'd love to hear from you!
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