This position is due to start in January 2027 and will require evening, weekend and public holiday working. It is Full Time (40 Hours) and is based at the Marriott Worsley Park Hotel and Country Club M28 2QT.
The role of the Front Office Supervisor is to provide thehighest possible standard of check in and out experience to our guests and toserve as an efficient point of contact during their stay. This involves welcoming and acknowledging allguests according to company standards.To answer inquiries from guests, anticipate and address their serviceneeds, assist individuals with disabilities, and thank guests with genuineappreciation.
Specific duties include but not limited to;
- Develop and maintain positive workingrelationships with others, supporting the team to reach common goals
- Listen and respond appropriately to the concernsof other employees.
- Assist with hiring and coaching staff
- Serve as a role model in all areas, promotinguniform standards and good practice
- Preparation of letters, memos, and other documentsusing word processing, spreadsheet, database, or presentation software.
- The entry and retrieval of information containedin computer databases and the use of a keyboard, mouse, or trackball to update records,files, reservations.
- Handle incoming and outgoing mail, includingdate stamping and distributing incoming mail.
- Maintain computer and paper-based filing andorganisation systems for records, reports, documents, etc.
- Compile, copy, sort, and file records of officeactivities, business transactions, and other activities.
- Speak with others using clear and professionallanguage including appropriate telephone etiquette.
- Compensation: Competitive salary
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