Salary: Competitive, depending on experience
Job Type: Full-Time, Permanent
Looking for a role where your customer service skills really make a difference? This is an excellent opportunity for a Service Advisor to join an established automotive dealership and become the key point of contact for customers throughout their vehicle's service and repair journey.
If you're organised, customer-focused and passionate about delivering an exceptional experience, this role offers the opportunity to build a long-term career within a professional dealership environment, with manufacturer-led training and career development available.
What's in it for You?
- Competitive salary depending on experience
- Additional holiday day for your birthday
- Contributory pension scheme
- Employee Assistance Programme
- Manufacturer-led training and career development
- Servicing, parts and accessory discounts
The Role
As a Service Advisor / Aftersales Advisor, you will be responsible for managing customers throughout the service and repair process, ensuring they receive a professional and positive experience from initial enquiry through to vehicle collection.
Your responsibilities will include:
- Managing service telephone and walk-in enquiries
- Understanding and qualifying customer service requirements
- Establishing and agreeing the work to be carried out with customers
- Managing workshop capacity and loading vehicles onto the workshop system
- Coordinating vehicle handovers and associated administration
- Keeping customers informed throughout the service and repair process
- Explaining completed work and ensuring customers understand the work carried out
- Obtaining appropriate customer authorisation for additional work
- Liaising with management to resolve customer concerns or dissatisfaction
- Maintaining excellent product and service knowledge
- Following dealership processes, standards and safe working practices
- Delivering a consistently high level of customer service
About You
The ideal Service Advisor will have:
- Previous experience within a Service Advisor, Aftersales or automotive customer service role is desirable
- A highly customer-focused approach
- Excellent face-to-face and telephone communication skills
- Ability to quickly build strong relationships with customers
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