VANRATH are delighted to be supporting a Public Sector employer who are actively seeking a Patch Manager to join their team in Newtownabbey.
What's in it for you?
About your next employer
Our client is a respected public sector organisation committed to providing sustainable housing solutions and tackling homelessness across Northern Ireland.
About you
Degree (Level 6) or equivalent and at least 1 year's experience in a customer support environment, or
BTEC Higher Cert/Diploma (Level 5) in Housing and 1 year's experience, or
Equivalent professional development and 3 years' relevant experience
Proven background in delivering excellent customer service
Ability to manage and prioritise a varied and demanding workload
Strong communication and problem-solving skills, with confidence in handling challenging situations
Full current driving licence or access to suitable transport
What you'll do
Deliver a customer-focused housing management service within your allocated area ("patch")
Manage tenancies from commencement through to termination, ensuring compliance and sustainability
Support tenants to maintain their homes and resolve issues such as rent arrears, anti-social behaviour, or tenancy concerns
Liaise with contractors and other agencies to ensure estates and properties are maintained to a high standard
Promote community involvement and cohesion by engaging with residents, local partners, and support organisations
Contribute to planned maintenance and redevelopment projects through consultation and coordination
Maintain accurate records and documentation, ensuring all activity complies with organisational policy and governance frameworks
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