Customer Services Representative - Irlam (Temp to Perm)
We are currently recruiting a Customer Services Representative to join a well-established and growing logistics business based in Irlam, Manchester.
Working as part of an established customer service team, you will act as the key link between customers, the transport/traffic team and delivery partners. You will be responsible for keeping customers informed, resolving issues and ensuring a high level of service is maintained at all times.
This is an excellent opportunity for someone with previous logistics, transport or customer service experience who enjoys working in a busy environment and takes pride in providing great customer service.
Key Responsibilities
- Handling inbound customer enquiries by telephone and email in a professional and timely manner
- Liaising with customers and delivery partners regarding service issues and keeping customers updated
- Tracking deliveries and resolving delays, damages and failed collections
- Working closely with the transport/traffic team and delivery partners to resolve issues
- Managing customer claims through to resolution
- Checking and querying carrier invoices and liaising with suppliers regarding invoices and payments
- Processing and scanning documents accurately and within required deadlines
- Producing regular reports
- Entering and retrieving information from internal systems while maintaining accurate customer records
- Supporting other departments when required
We are looking for someone who is organised, confident and customer-focused, with the ability to remain calm and professional in a busy environment.
Ideally, you will have:
- Previous experience within logistics, transport or customer service
- Experience within pallet distribution or a similar transport environment would be advantageous
- Excellent communication and relationship-building skills
- Strong organisational skills and excellent attention to detail
- The ability to manage a busy workload and prioritise effectively
- Confidence using IT systems and the ability to learn new systems quickly
- A proactive, problem-solving approach
- The ability to take ownership of customer queries and see them through to resolution
- A genuine team-focused attitude
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