Company Description
Go-Pak is an award-winning global manufacturer that provides packaging solutions to the food service, cash & carry, and retail sectors. The company offers a broad range of hot and cold food and drink packaging, accessories, and custom print options to support strong brand visibility. Products are tailored to meet specific customer requirements and backed by a strong focus on quality and service. Go-Pak continuously evolves its offering to deliver best-in-class solutions with outstanding customer focus. Sustainability is integrated throughout the design, manufacturing, and delivery process, supporting responsible packaging from farm to fork.
Role Description
This is a full-time, on-site Customer and Sales support Executive role based in Yate, United Kingdom. The Customer and sales support Executive will respond to customer inquiries via phone and email, providing prompt, accurate information about products, orders and deliveries. The role involves managing customer accounts, processing orders, resolving issues, and coordinating with internal teams to ensure efficient service. The individual will monitor customer satisfaction, follow up on open cases, and maintain detailed records in CRM. The Customer Service Executive will also support continuous improvement by identifying recurring issues, suggesting process enhancements, and contributing to best-in-class customer experience.
Qualifications
- Strong customer-facing skills, including Customer Service, Customer Support, and Customer Satisfaction capabilities.
- Experience with handling escalations and managing ongoing customer relationships.
- Excellent interpersonal skills, with the ability to build rapport and communicate clearly with diverse stakeholders.
- Proficiency in using CRM or order management systems, along with solid MS Office skills (especially Excel and Outlook).
- Strong problem-solving abilities, attention to detail, and a structured approach to managing multiple tasks and priorities.
- Previous experience in manufacturing, packaging, or related sectors is beneficial but not required.
- Ability to work on-site in the Greater Bristol Area and collaborate effectively in a team-oriented environment
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