The Glasgow Marriott Hotel brings modern comfort and style to the heart of the city. Ideally located near the OVO Hydro, Hampden Park and the University of Glasgow, we offer a vibrant and welcoming environment for our guests and associates.
We are looking for a confident, proactive and guest-focused Night Supervisor to join our Front Office team.
As Night Supervisor, you will take responsibility for the smooth running of the hotel overnight, providing operational leadership while ensuring the safety and security of our guests, associates and property. You will oversee the Front Office operation, manage guest concerns, support the night team and ensure the Night Audit is completed accurately, maintaining Marriott's high standards of service throughout the night.
This is an excellent opportunity for an experienced hotel professional who enjoys taking ownership, making decisions and delivering exceptional hospitality.
Key Responsibilities
Oversee the smooth running of the hotel overnight, providing operational leadership and management support.
Supervise the Front Office operation, ensuring consistently high standards of guest service.
Manage guest check-ins, check-outs, room allocations and enquiries, resolving complaints and concerns professionally.
Take ownership of guest issues, including walked guests, ensuring appropriate resolutions and accurate reporting.
Oversee and complete the Night Audit, balancing all hotel outlets against Opera PMS and resolving discrepancies.
Ensure accurate financial reporting, transaction reconciliation, credit management and security of departmental cash, keys and valuables.
Maximise hotel revenue through upselling and adherence to the hotel's sales and yield strategy.
Conduct regular security checks and patrols, maintaining a safe environment for guests and associates.
Be fully conversant with emergency, fire, health and safety procedures and take control when required.
Ensure Marriott brand standards, company procedures and operational standards are consistently maintained.
Provide clear shift handovers and support the training and development of night associates.
What We're Looking For
Previous experience in a hotel Front Office or supervisory role is essential.
Minimum one year's Opera PMS experience preferred.
Experience of Night Audit procedures and hotel financial reconciliation is highly desirable.
Strong leadership skills and the confidence to make decisions independently.
Excellent communication, problem-solving and guest service skills.
Strong attention to detail and financial awareness.
Knowledge of hotel security, emergency procedures and health & safety.
Reliable, organised and proactive, with the ability to remain calm under pressure.
Personal Licence Holder and/or First Aid trained would be advantageous, but not essential.
What You'll Get in Return
Discounted stays and dining across Marriott properties worldwide.
Free use of the Glasgow Marriott Leisure Club.
Access to discounts, rewards and perks with leading brands.
Complimentary meals while on shift.
Staff parking.
Ongoing Learning & Development opportunities.
Employee Assistance Programme.
Access to a dedicated benefits platform.
Opportunities to develop your career within a globally recognised hospitality brand.
Why Join Glasgow Marriott Hotel?
At Glasgow Marriott Hotel, you'll be part of a supportive team where your contribution makes a real difference. As Night Supervisor, you'll play a vital role in delivering exceptional guest experiences and ensuring the hotel operates seamlessly overnight, with opportunities to develop your career within Marriott.
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