Operations Administrator
Newark, Full Time, Permanent
£29,000 per annum.
Our Newark based client is looking for a like-minded, enthusiastic and professional individual seeking a new opportunity as an Operations Administrator. You will be providing excellent service via telephone, live chat and e-mail as well as using a number of systems.
THE ROLE
- Handling incoming enquiries
- Supporting tickets and amending details
- Responding to customer requests
- Loading data with excellent attention to detail
- Working closely with other departments including Finance, IT, Business Development and Marketing
- Creating and maintaining excellent customer relationships
- Keeping CRM up to date and accurate
- Handling customer enquiries
THE CANDIDATE
- Previous experience with the hospitality industry preferred, not essential
- Exceptional attention to detail
- Previous experience of Microsoft Office (particularly Word and Excel)
- Ability to learn multiple bespoke systems (training provided) previous experience of Zendesk and/or SynXis would be advantageous
- Excellent communication skills
- Experience within a similar Customer Service position would be advantageous
THE BENEFITS
- 28 days annual leave (inclusive of Bank Holidays) to increase with length of service
- Subsidised café on site
- Bonus day off for your birthday
- Critical Illness cover
- Life Insurance
- Personal Health Insurance
- Bonus day off for Christmas shopping
- Free on-site parking
- Casual office
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