Returns & Support Coordinator
Thatcham | £26,000 | Monday-Friday, 8:30am-5:00pm
We are recruiting for a Returns & Support Coordinator to join a growing business based in Thatcham. This is a varied role combining returns administration, stock control, customer support and warehouse duties.
This position offers excellent long-term development opportunities, with full training provided and the opportunity to progress into technical support, diagnostics and product repairs.
Key Responsibilities
- Manage the returns process from receipt through to replacement.
- Respond to retailer enquiries regarding returns, spare parts and orders.
- Process spare parts orders, including picking, packing and dispatch.
- Assess returned stock and determine the appropriate next steps.
- Maintain accurate stock records and support regular stock checks.
- Process stock movements within SAP.
- Provide basic product troubleshooting support following training.
About You
- Experience in returns, stock control, warehouse or logistics environments.
- Strong customer service and email communication skills.
- Highly organised with excellent attention to detail.
- Confident using computer systems and learning new software.
- Able to work independently and make informed decisions.
- Comfortable lifting and moving boxed products when required.
Desirable
- SAP or stock management system experience.
- Mechanical, electronics or technical experience.
- Interest in technical products or hands-on problem solving.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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