Vacancy: 5
Company: Your Claim Matters & Air Travel Claim
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Shape Your future with Us
We are a growing, technology-led consumer claims group operating across regulated and non-regulated claims environments. Our businesses specialise in managing high-volume consumer claims processes with a strong focus on operational excellence, compliance, and customer outcomes.
We are investing heavily in automation, data intelligence, and AI-supported workflows to create scalable, efficient, and high-performing claims operations. This role sits at the heart of that operational growth.
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Your Role
We are looking for people who want to make a difference, people who take ownership, stay curious, and help move our business forward.
As part of our Operations team, you will support the day-to-day handling of consumer claims and play a key role in understanding processes, supporting operational excellence, and contributing to a fast-moving environment powered by technology and intelligent processes.
We are a technology-led business with cutting-edge systems, automation, and AI-assisted workflows. We welcome people who enjoy working in a modern, digital-first environment and who feel energised by using technology to solve problems, streamline processes, and drive continual improvement.
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Key Responsibilities
Operational Support
- Review and process high-volume consumer claims in line with internal processes and quality standards
- Maintain and update case management systems and workflow tools
- Track case progress and ensure timely movement through each stage
- Identify missing information and follow up with relevant parties
- Support quality control checks to ensure accuracy and compliance
Workflow & Performance Support
- Monitor workflow queues and flag delays, risks, or bottlenecks
- Support SLA and KPI tracking through accurate data input and reporting
- Assist with operational reporting, data tracking, and insight gathering
Process Improvement & Continuous Improvement
- Support implementation of process improvements across the claims lifecycle
- Use systems, data, and tools to help improve performance and efficiency
- Build an understanding of operational processes and identify patterns, issues, or improvement opportunities
- Contribute ideas for automation, system improvements, and smarter ways of working
Stakeholder & Business Support
- Communicate clearly with internal teams and external partners to progress cases
- Work collaboratively across teams to support operational delivery
- Ensure adherence to internal processes and regulatory requirements
Skills & Experience
- Has experience or a strong interest in operations, claims, legal, financial services, or a similar processing environment
- Is comfortable working with systems, CRM platforms, or workflow tools
- Is highly organised with strong attention to detail
- Is reliable and takes ownership of their work
- Is a clear communicator who can engage with colleagues and stakeholders
- Is curious, proactive, and eager to learn
- Is comfortable managing multiple tasks and prioritising workload
Nice to have:
- Experience in admin, operations, or customer support roles
- Familiarity with Excel or Google Sheets
- Interest in process improvement or data-led operations
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- 20 days annual leave + bank holidays
- Hands-on experience in a tech-enabled, data-driven operations team
- Exposure to automation, AI-supported workflows, and modern systems
- Ongoing training and development
- Clear progression into senior operations roles
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Why Join Us?
Career Growth: You will grow your career while being part of a company that is pioneering AI-driven innovation and automation across multiple industries.
Supportive Culture: You'll be part of a collaborative, high-performance team where knowledge-sharing and mentoring are part of our DNA. We offer a fun, inclusive, and fast-paced environment where your ideas are not only heard they’re encouraged.
Modern Practice: Work with advanced AI-powered tools, streamlined workflows, and full administrative support.
Strategic Expansion: With ambitious growth plans and a national footprint, we offer exciting long-term opportunities in a dynamic firm.
Equality, Diversity & Inclusion: We are an equal opportunities employer and are committed to creating an inclusive and supportive working environment. Applications are welcomed from all suitably qualified individuals.
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*This job specification may be reviewed and updated periodically to reflect the evolving needs of the business.
- Has experience or a strong interest in operations, claims, legal, financial services, or a similar processing environment
- Is comfortable working with systems, CRM platforms, or workflow tools
- Is highly organised with strong attention to detail
- Is reliable and takes ownership of their work
- Is a clear communicator who can engage with colleagues and stakeholders
- Is curious, proactive, and eager to learn
- Is comfortable managing multiple tasks and prioritising workload
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