IMS is a world-leading connected insurance and telematics provider delivering services, analytics, and technology to insurers, governments, and enterprises. The Customer Service Agent ensures IMS products are delivered to consumers, remain operational, and provide accurate tracking and risk data.
In this role you will handle direct customer queries via ticketing systems, troubleshoot technical issues, and ensure SLAs are met while liaising with engineering teams to verify device associations and
#J-18808-Ljbffr
This is a strong opening to take on the Remote Technical Support Agent - Data & Devices role at IMS.
Join IMS and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Remote Technical Support Agent - Data & Devices role at IMS, based in Crewe, England, United Kingdom.