Courier Coordinator
Location: Chandlers Ford, Southampton |
Salary: £28,000 + Benefits
Monday to Friday
Are you currently working within the courier, parcels, express, or logistics sector and looking for your next challenge?
We're recruiting for a Courier Coordinator to join a well-established international courier and logistics provider. This is a fantastic opportunity for someone with experience in domestic and international courier operations who enjoys working in a fast-paced environment and delivering excellent customer service.
The Role
As a Courier Coordinator, you'll play a key role in ensuring shipments move smoothly through the network while providing first-class support to customers. You'll be responsible for managing delivery exceptions, liaising with carriers, updating shipment information, and supporting the operations team with a range of transport bookings.
Key Responsibilities
- Managing courier delivery exceptions and resolving service issues with carriers.
- Communicating updates and solutions directly to customers.
- Updating Proof of Delivery (POD) information for pallet deliveries.
- Booking pallet shipments through carrier portals.
- Assisting the operations team with:
- Domestic parcel shipments
- International courier bookings
- Same-day and dedicated vehicle movements
- Monitoring shipment progress using internal systems and carrier portals.
- Providing administrative support using Microsoft Excel, Word, and internal logistics systems.
- Occasionally supporting collection activity by van when operationally required.
Requirements
- Previous experience within courier, parcel, express, or logistics operations.
- Strong customer service skills.
- Experience dealing with domestic and/or international courier shipments.
- Full UK Driving Licence.
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