Role summary:
To support the Shift Manager in completion of daily de-briefs to ensure high standards of Customer service and courier compliance with all operational processes.
Key responsibilities
- Daily completion of De-brief ensuring any service issues/failures are logged & communicated to Customer service, management team.
- Ensuring all driver non-compliances are investigated & escalated accordingly.
- Use of the company software to monitor performance supporting with on the road issues as required.
- Ensuring all returned items are returned as per SOP.
- Completion of Ad-hoc de-briefs as & when required.
- Daily download of handheld scanners ensuring the condition of the any faults are reported.
- All returns are coded correctly.
- Completion of Ad-hoc vehicle audits.
- POD & address data entry.
Additional information on this role
This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.
Benefits
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
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