We are currently seeking a skilled Vehicle Service Advisor to join our client's reputable franchise-approved dealership in Tewkesbury. This is a rewarding opportunity for an experienced Service Advisor to advance their career within a well-established family-run business operating since 1984.
Benefits:
- Competitive starting salary, negotiable based on experience
- Monthly performance-related bonuses
- 30 days annual leave including bank holidays
- Comprehensive manufacturer-approved training programmes, including ICE and electric vehicle courses
- Staff purchase discounts on vehicles, fuel, and convenience store items
- Workplace pension scheme
- Long-term career development opportunities within a supportive environment
Duties of a Service Advisor:
- Greet customers professionally upon arrival at the Service Department
- Schedule vehicles for servicing, maintenance, or repairs
- Liaise with the workshop team to track work progress and inform customers
- Upsell additional products and services where appropriate
- Arrange courtesy vehicles for customers, ensuring a seamless experience
- Keep customers updated on vehicle status and repair work
- Provide excellent customer service, ensuring total customer satisfaction
- Maintain accurate records and utilise dealer management systems effectively
Requirements:
- Recent or current experience as a Vehicle Service Advisor or in a similar customer service-focused role within the motor industry (parts, sales, rental, etc.)
- Full UK driving licence with minimal points
- Strong organisational skills and IT literacy
- Excellent communication skills and ability to deliver high levels of customer service
- Experience with Kerridge/Keyloop dealership management systems is desirable but not essential
- Individuals with a strong customer service background in the motor trade, even without direct Service Advisor experience, will be considered
This is an excellent opportunity for a dedicated professional to join a reputable dealership group and develop their career further as a Vehicle Service Advisor.
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