Harrods is seeking a personable Customer Service Advisor for its Contact Centre. You will listen to customers across email, phone, live chat, WhatsApp and social media, handling complex queries with empathy and accuracy.
You will work to resolve issues at first contact, capture reasons for contact to help the business improve, collaborate with colleagues across teams, and strive to meet KPI targets for quality and productivity while creating memorable customer experiences.
#J-18808-Ljbffr
This posting is for the Multichannel Customer Service Advisor role at HARRODS, based in Greater London, England, United Kingdom.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Greater London, England, United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.