Our Customer Service Advisors are the smile on the end of the line, the people with all the answers, the every-day heroes that help keep our customers' businesses running smoothly. What we want you to do .
- Add value to every customer contact using Fresh Direct sales through service approach to drive profitable growth, build loyalty and customer lifetime value
- Take ownership of own personal development to maintain and develop knowledge of Fresh Direct products, services and process
- Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
- Ensure good communication links with various departments and utilise and follow internal policies
- Be self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI's
- Liaising between departments to ensure customer satisfaction
You are able to think quickly on your feet, enabling the best outcome for all customers - You have top notch communication skills
- Great at building rapport and getting along easily with people
- A strong level of written and verbal skills, with a great attention to detail.
- Be able and happy to work in a busy and fast paced role
Working 30 hours per week from 17.00 - 23.00 working 5/7 days including weekends on a rota basis
Due to growth, we are currently recruiting a talented and results driven Evening Customer Service Advisor to join our busy team in our Contact Centre team £22,495 Per Annum, Flexibility bonus and lots of great benefits.
- A competitive salary and recognition rewards and incentives
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance
- Recognition awards and Incentives
- Pension
- Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
- And much more .
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