Job Title: Spare Parts Coordinator
Location: Washington
Contract: 12-Month Fixed-Term Contract
The Role
As a Spare Parts Coordinator, you will be responsible for managing customer enquiries and spare parts orders, ensuring a smooth process from quotation through to dispatch. Working closely with internal teams, you will help maintain high service levels while resolving customer queries efficiently.
Key Responsibilities:
- Respond to customer spare parts enquiries via phone and email, providing a professional and efficient service.
- Prepare quotations and process orders, ensuring accuracy and timely completion.
- Monitor orders from placement through to delivery, keeping customers informed of progress.
- Liaise with internal departments to coordinate orders and resolve any issues relating to stock, delivery or availability.
- Handle customer queries and complaints, ensuring prompt and effective resolution.
- Maintain accurate records and update internal systems with order and customer information.
- Build strong relationships with customers while delivering a high level of service and support.
About You:
As Spare Parts Coordinator, we are looking for:
- Previous experience in a customer-facing, service-based or order processing role.
- Qualification in Business Administration is desirable but not essential.
- Strong communication skills with a professional telephone manner.
- Excellent organisational skills and the ability to manage multiple priorities.
- Good IT literacy, including Microsoft Office.
- A proactive, customer-focused approach with strong attention to detail.
We're committed to promoting inclusive opportunities.
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