PROJECT COORDINATOR
LOCATION: Stoke-on-Trent (Hybrid Working Available)
SALARY: Competitive + Benefits
HOURS: Full Time – 37.5 hours, Monday-Friday
CONTRACT: Permanent
We are currently recruiting on behalf of a well-established and highly respected organisation within the branding sector. With decades of industry expertise, our client delivers large-scale branding, signage and image management projects across a variety of sectors and is looking to expand its Customer Service team with an experienced Project Coordinator.
This is a fast-paced and varied position, responsible for supporting the delivery of a variety of branding projects across a range of industries. Working closely with Project Managers, customers and internal departments, you will play a key role in ensuring projects are delivered on time, within budget and to the highest standards of customer service.
Key Responsibilities:
- Support Project Managers in understanding and delivering customer requirements.
- Act as a key point of contact for customers, managing day-to-day communications and ensuring excellent service delivery.
- Coordinate project activity across multiple internal departments.
- Monitor project progress, deadlines, budgets and deliverables, highlighting any issues or discrepancies.
- Assist in developing effective solutions that enhance project outcomes and customer experience.
- Manage customer queries and complaints, escalating where appropriate.
- Scope installation requirements using product and material knowledge.
- Identify and refer potential business development opportunities to the sales team.
- Support the coordination of complex programmes and multiple concurrent projects.
- Apply structured problem-solving techniques to resolve project-related challenges.
What We’re Looking For:
- At least 2 years experience in a Project Coordinator, Project Support or Customer Project Management role.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Excellent communication and stakeholder management skills.
- Confident working across different departments and building strong internal relationships.
- Strong analytical and problem-solving abilities.
- Exceptional attention to detail with strong record-keeping and administration skills.
- Self-motivated, proactive and able to work independently when required.
- Strong IT skills, including Microsoft Office applications.
- Awareness of Health & Safety practices.
- Experience within branding, signage, graphics or a similar project-based environment would be advantageous but is not essential.
Our client offers a competitive salary and benefits package, alongside flexible hybrid working arrangements when required and ongoing training opportunities to support your professional development.
- Employees benefit from a contributory pension scheme, employee discount programme, generous annual leave entitlement including an additional volunteering day, and access to an Employee Assistance Programme.
- Additional perks include a cycle-to-work scheme, free onsite parking, company social events throughout the year, and a range of health and wellbeing initiatives such as free annual flu jabs and eye tests.
This is an excellent opportunity for a highly organised and customer-focused project professional looking to join a supportive and growing business where they can play a key role in delivering successful projects and building strong client relationships.
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