Join a busy, supportive contact centre team as a Customer Service Advisor, becoming the first point of contact for customer enquiries during a key busy period.
Key Responsibilities:
- Handle inbound calls, emails and online enquiries.
- Resolve customer queries professionally and efficiently.
- Update customer records and internal systems accurately.
- Follow company procedures and maintain high service standards.
- Work towards call handling, quality and performance targets.
- Escalate more complex queries where necessary.
Key Requirements:
- Previous customer service or contact centre experience.
- Confident telephone manner and strong communication skills.
- Good IT and administration skills.
- Ability to work in a fast-paced environment.
- Organised, reliable and customer-focused.
If you enjoy helping people and thrive in a busy environment, we'd love to hear from you.
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The Customer Service Advisor position in the Management & Operations, Sales field is open for applications.