Location: West Midlands (Stourbridge / Bromsgrove area), office-based
Salary: around £27,000 Monday–Friday
Contract: Permanent, full-time
About the company
A well-established fleet technology business, supporting companies across the UK with solutions that help them run their vehicles more efficiently. A friendly, close-knit team where you’ll be given the chance to learn and grow.
The role
This is a great opportunity for someone who wants to build a career in the technology sector. Working alongside the Customer Support Lead, you’ll be the first point of contact for customers, keeping the support function running smoothly and taking on more as your knowledge grows.
Key responsibilities
- Answer incoming customer calls and manage the support inbox
- Raise and track support tickets through to resolution
- Book service and engineer calls
- Help customers when trackers or systems aren't working, carrying out first-line troubleshooting
- Escalate technical issues to the technical team and follow them up until resolved
- Keep accurate records of customer contact and actions
- Support the Customer Support Lead and take on more responsibility as you learn
- Handle challenging conversations calmly and professionally
About you
- Confident on the phone and comfortable dealing with customers all day
- Resilient: you stay calm and professional with difficult or frustrated customers
- Eager to learn: you soak up new information and enjoy understanding how things work
- Organised, able to juggle calls, emails and tickets without letting anything slip
- A clear communicator, verbally and in writing
- Comfortable with computers, email and online systems
- Customer service, call centre or helpdesk experience would be a plus, but attitude and willingness to learn matter most
What's on offer
- Salary of around £27,000 (flex for the right candidate)
- Full training
- Supportive team, working closely with an experienced Customer Support Lead
- A real chance to grow within an established, independent business
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