Customer Service Advisor
Job Description
We are seeking customer-focused and organised Customer Service Advisors to provide excellent customer service over the telephone while supporting appointment booking and general administrative activities.
The successful candidates will act as a key point of contact for customers, providing updates on claims and service requests, coordinating appointments and working closely with operational teams to ensure requests are progressed efficiently.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and empathetic manner.
- Book and manage appointments for customers, contractors and suppliers.
- Update internal systems with accurate customer details, claim information and progress notes.
- Respond to customer emails and complete general administrative duties.
- Provide regular updates to customers on the progress of their claims or service requests.
- Chase outstanding information and follow up on actions to ensure agreed timescales are met.
- Liaise with operational teams, contractors and suppliers to resolve queries and coordinate service delivery.
- Maintain accurate records and ensure customers receive a smooth and positive service throughout the process.
Essential Skills and Experience
- Previous customer service experience, ideally in a telephone-based role.
- Excellent communication and telephone skills, with a professional and empathetic approach.
- Strong organisational and administrative abilities.
- Confidence using multiple IT systems and maintaining accurate records.
- Ability to manage a varied workload and prioritise competing tasks.
- A proactive approach to problem-solving, following up outstanding actions and supporting the wider team.
Ideal Candidate
The ideal candidate will be customer-focused, organised and confident handling a high volume of telephone and administrative tasks. They will be comfortable communicating with customers and operational teams, managing appointments and ensuring enquiries and service requests are followed through to completion.
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