Stone, Staffordshire | £28,000 | Full-Time | 12-Month Fixed-Term Contract
Are you an experienced Complaints Handler looking for your next challenge? Safer Hand Solutions are working in partnership with a well-established and growing company based in Stone, Staffordshire, to recruit a Quality & Complaints Handler on a 12-month fixed-term contract.
This is a fantastic opportunity for someone with a passion for customer service, quality standards, and complaint resolution to join a supportive and professional organisation.
Key Responsibilities
- Managing customer complaints from receipt through to resolution
- Conducting thorough investigations and identifying root causes
- Drafting clear, professional written responses
- Liaising with internal departments to gather information and progress cases
- Monitoring complaint trends and recommending service improvements
- Supporting quality assurance activities and compliance processes
- Maintaining accurate records and producing reports where required
About You
- At least 2 years' experience handling complaints in a customer-focused environment
- Excellent written and verbal communication skills
- Strong investigative and problem-solving abilities
- Ability to remain professional, empathetic, and calm under pressure
- Excellent attention to detail and organisational skills
- Experience working within a regulated, quality-driven, or customer service environment is desirable
What's On Offer?
- Salary of £28,000
- Full-time position
- 12-month fixed-term contract
- Based in Stone, Staffordshire
- Opportunity to join a supportive and established business
- A role where you can make a genuine impact on customer experience and service quality
If you have the experience, attention to detail, and customer-focused approach needed to succeed in this role, we'd love to hear from you.
#J-18808-Ljbffr