Customer Service Advisor - £15.20 Per Hour - Monday to Friday
People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client within a busy logistics environment.
This is a fantastic opportunity offering £15.20 per hour, Monday to Friday working, flexible office hours, free on-site parking and the opportunity to develop your customer service and administrative skills.
£15.20 Per Hour | Monday to Friday | 09:00-17:00 / 10:00-18:00 | Part-Time Considered | Free Parking | Company Pension
This position is ideal for applicants who have previously worked as a Customer Service Advisor, Customer Service Administrator, Customer Support Advisor, Logistics Administrator or Customer Care Advisor.
Shifts
- Monday to Friday
- 09:00-17:00 or 10:00-18:00
- Some flexibility required
- Part-time hours will also be considered
- 30-minute lunch break
Rates of Pay
Benefits
As a Customer Service Advisor, you will receive:
- Monday to Friday working
- Flexible office hours
- Part-time opportunities considered
- Free on-site parking
- Company pension
- Opportunity to develop your skills within a busy logistics environment
Day-to-Day Duties
As a Customer Service Advisor, your duties will include (but are not limited to):
- Responding to customer enquiries via telephone and email in a professional and timely manner
- Processing customer orders, returns and exchanges accurately using internal systems
- Maintaining and updating customer records and databases
- Liaising with operations, transport and management teams to resolve customer issues
- Monitoring and following up on outstanding customer queries and complaints
- Preparing reports and documentation relating to customer service activities
- Supporting general administrative tasks, including filing, scanning and data entry
- Assisting with the development and implementation of customer service policies and procedures
- Ensuring high levels of customer satisfaction through accurate and efficient communication
Essential Skills
To be successful as a Customer Service Advisor, you will need:
- Previous experience in a customer service or administrative role
- Strong written and verbal communication skills
- Excellent attention to detail and organisational skills
- Proficiency in Microsoft Office, including Word, Excel and Outlook
- Experience using Warehouse Management Systems (WMS)
- Ability to work independently and as part of a team
- Proactive approach to problem-solving and resolving customer issues
- Ability to manage multiple tasks in a busy working environment
Training Provided
- Industry-related training and ongoing support throughout your assignment
People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.
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