About Us
Ascend proudly leads the UK market as the foremost manager of Single-Family Build to Rent housing resulting in award-winning property management for over 10,000 homes. We are going through a strong period of growth in all aspects of the business, making it an exciting time to join. Dedicated in providing an exceptional service to our clients offering alongside a supportive and collaborative work environment. We're seeking individuals who are willing to go the extra mile to join us in a variety of roles spanning from sales and maintenance to finance and operations.
We have an exciting opportunity for a dedicated Referencing Coordinator to join our team. Based at our head office in Sale, you will play an important role in furthering the success of the company.
The Ideal Candidate
We are looking for individuals with experience in a similar role, preferably within the private rental or hospitality sector. Working with your team, you'll be fundamental in ensuring all tasks are completed promptly and efficiently. Customer service lies at the core of our operations, requiring a willingness to exceed expectations. We are looking for someone who cares about the people around them and is willing to go the extra mile.
Responsibilities
- Managing the referencing process from the let agreed stage to the signing of contracts
- Making initial judgement calls on all applicants based on our eligibility criteria
- Ensuring all new applications are dealt with in a timely manner
- Monitoring applications and identifying any potential issues at the earliest opportunity
- Preparation of documentation including tenancy agreements
- Liaising and updating colleagues within the Property Management team
Skill & Experience
You will have had previous experience working within an office environment, ideally within a residential lettings environment and furthermore a similar referencing role.
- Excellent communicator, both written and verbal
- Highly organised and confident in managing workload and resolve issues professionally
- An ability to build a strong rapport with applicants
- Strong levels of customer service and prepared to go above and beyond
- Computer Literate
- High levels of Integrity and Reliability
The Benefits
- Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your Birthday.
- Start your weekend early with a 4PM finish on a Friday.
- Annual attendance bonus to thank you for your commitment.
- Enhanced company sick pay policy with service.
- Reduced Christmas operating hours.
- Contributory Pension Scheme for long-term financial security.
- Recognition programmes to acknowledge employees who display our Values & Behaviours.
- Enhanced Maternity/Adoption/Paternity Pay to support your family.
Job Types: Full-time, Fixed term contract
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