Are you an exceptional organiser with a flair for customer service? Our client, a leading organisation in the Manufacturing & Production sector, is seeking a Temporary Contracts Coordinator.
Monday - Friday 8.00am - 5.00pm based fully onsite
Key Responsibilities:
- Plan, schedule, and coordinate engineer workloads to enhance efficiency and customer satisfaction.
- Manage daily, weekly, and long-term engineer schedules for installation, repair, and maintenance activities.
- Serve as the primary point of contact for customers, providing timely updates on project progress and completion dates.
- Build and maintain strong relationships with customers through professional and proactive communication.
- Collaborate with suppliers, subcontractors, and internal departments to ensure on-time project delivery.
- Monitor contract progress, identifying potential delays or issues, and escalation as necessary.
- Create, update, and manage jobs using the management system.
- Maintain accurate contract documentation, including quotations, purchase orders, and completion paperwork.
- Handle customer enquiries and complaints professionally, ensuring resolution.
- Support the operational team in achieving service level agreements (SLAs) and business objectives.
- Produce reports and operational updates as required.
- Ensure compliance with company processes, procedures, and health and safety regulations.
Skills & Experience:
- Excellent customer service and communication skills.
- Highly organised with exceptional attention to detail.
- Strong problem-solving ability and a proactive approach to managing workloads.
- Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
- Experience with business management software, scheduling systems, or CRM platforms.
- Confident communicator with excellent written and verbal skills.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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