HarperCollins UK in Glasgow is seeking a Customer Service Agent to handle escalated enquiries and deliver professional support to customers and stakeholders. You will manage orders, respond to issues within timelines, and keep records accurate to support daily SLA targets.
The role requires proven customer service experience, strong communication, resilience under pressure, and a proactive, collaborative approach to resolving complaints and improving service quality.
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The Customer Support & Escalations Specialist position in the Management & Operations, Sales field is open for applications.
Join us at HarperCollins UK as our next Customer Support & Escalations Specialist in Glasgow, Scotland, United Kingdom.
We are currently recruiting a Customer Support & Escalations Specialist for our team in Glasgow, Scotland, United Kingdom.
This is a strong opening to take on the Customer Support & Escalations Specialist role at HarperCollins UK.