This Fault Report Operative role with Pertemps Leeds is based in Dewsbury, working full time Monday to Friday between 8:00am and 6:00pm. The temporary contract runs for ten months as maternity cover, paying £15.28 per hour. Sitting within the Customer Service Directorate of a major energy network operator, the position centres on processing, auditing and analysing Low Voltage fault information rather than handling customer enquiries. Duties include maintaining and checking fault records, investigating discrepancies and supporting wider operational work. Candidates should demonstrate accuracy, analytical thinking and strong attention to detail, with the ability to query information and keep documentation aligned to business requirements. Working Arrangement: Office based. Office-based working applies throughout the assignment.
Fault Reporting Operative Location: Leeds Salary: £15.28 per hour Hours: Full-time, Monday to Friday, between 8:00am and 6:00pm Working Arrangement: Office based Contract: Temporary, 10 month maternity cover Start Date: November 2026
The Role
We are currently recruiting for a Fault Reporting Operative to join the Fault Reporting team within the Customer Service Directorate of a major energy network operator. Although the team sits within Customer Service, this is not a traditional customer service role. The position focuses on the processing, auditing and analysis of Low Voltage fault information, ensuring records are accurate and meet business requirements. You will be responsible for maintaining and checking fault data, investigating discrepancies and supporting wider operational activities across the business.
Key Responsibilities
- Accurately input complex Low Voltage fault reports into the Outage Management System.
- Audit fault reports to ensure they meet business requirements and are recorded correctly.
- Investigate and amend any errors or discrepancies identified during the audit process.
- Analyse system data and site information.
- Interrogate Low Voltage network records.
- Input and maintain data within Microsoft Access databases.
- Prepare and check data for annual Quality of Service regulatory submissions.
- Support wider business activities relating to Customer Service and 12 hour restoration targets.
Skills and Competencies
- Good IT skills
- Excellent attention to detail and a high level of accuracy.
- Ability to interpret information and identify errors or inconsistencies.
- Good problem solving and decision making skills.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- A methodical and organised approach to work.
Essential Requirements
- Minimum of two A Levels or an equivalent NVQ, Business or ILM qualification.
- Good working knowledge of Microsoft Office applications.
Desirable
- Experiene Experience using Outage Management Systems.
- Knowledge or understanding of Low Voltage network operations.
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