We are recruiting a Service Advisor on behalf of a reputable automotive dealership in Carlisle. The Service Advisor will play a crucial role in delivering exceptional customer service, ensuring customer satisfaction, and maintaining efficient workshop operations. This opportunity offers a competitive salary, achievable incentives, and career development prospects within a supportive team environment.
- - Competitive basic salary up to £28,125, with a likely OTE of £33,000 through performance-based bonuses
- - Salary based on a 40-hour week with flexible working hours potential
- - Generous holiday allowance exceeding industry standards
- - Pension scheme with employer contributions
- - Access to industry-leading customer service and workshop process training
- - Opportunities for professional growth and promotion within the company
- - Employee discounts on various products and services
Duties:
- - Greeting customers and booking service appointments efficiently
- - Interpreting customer concerns accurately and liaising with workshop technicians
- - Estimating repair times and costs with precision as the Service Advisor
- - Handling customer inquiries and complaints professionally
- - Tracking vehicle progress through the workshop and providing updates to customers
- - Ensuring excellent customer service throughout every interaction
- - Communicating effectively with both customers and the workshop team to uphold service standards
Requirements:
- - Previous experience as a Service Advisor within a main dealership environment
- - Strong communication and organisational skills
- - Ability to work effectively under pressure and meet deadlines
- - Good understanding of automotive systems and workshop processes
- - Professional attitude with a customer-focused approach
- - Willingness to contribute to team success and business growth
If you are an ambitious Service Advisor looking to join a forward-thinking dealership committed to recognising and rewarding talent, we want to hear from you.
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