Location: Hybrid / Basildon, UK
job type: Permanent / Full-time
Sector and subsector: Business Operations | Business Support
AnnualFixed salary:£ 28000.00
About the role: As a Resource Planner with TSG UK, you will forecast and plan all Planned Preventative Maintenance (PPM) and Legal Compliance activities,ensuring the effective utilisation of field resources while balancing proactive maintenance requirementswith reactive service level commitments. This involves working collaboratively with internal stakeholders to ensure service delivery objectives are met andcustomer expectations are consistently exceeded.
What you'll do: Deliver excellent customer service while providing comprehensive administrative support to the UKRetail Operations Team by ensuring customer enquiries are managed effectively by monitoring and responding to the customerinbox, accurately logging jobs, and handling customer calls in a professional, efficient, and timelymanner.
Key Responsibilities:
- To plan all non-reactive field-based activity in an effective and cost-efficient way thatsatisfies both customer and operational demand.
- Proactively control demand (resource) planning parameters.
- Escalate demand deviations from management that need corrective actions.
- Participate in project forecasting to provide steering to best dates of implementation.
- Collaborate with Area Controllers responsible for reactive work, ensuring that adequateresources are allocated to enable effective service-delivery.
- Ensure escalations are managed and the customer is kept informed always of progress.
- Ensure that all jobs are allocated to engineers with the appropriate skills, considering geographical location to minimize travel time and maximize operational efficiency.
- Liaise with internal account teams to provide regular updates on outstanding worksacross their contracts, ensuring that any changes, issues, or service updates arecommunicated effectively to the client.
- Deal with customer complaints in a courteous and efficient manner, recognizing theimportance of good customer service.
- Oversee all departmental administrative activities, ensuring client portals are maintainedand updated with accurate, timely, and compliant documentation.
Skills & Abilities Required
- Experience of forecasting demand and planning resource essential.
- Good verbal reasoning and numeracy skills.
- Computer literate, including knowledge of Microsoft Excel and Access.
- Excellent customer relations skills
- Experience in an operations environment dealing with field engineers.
- Some knowledge of petrol forecourt, point of sale and tank gauge equipment would be anadvantage.
- Experience in an operations environment dealing with field engineers.
Working Pattern:
- Flexible Hybrid*
- *Initial training will be office based
Compensation:
- Pension (Salary Sacrifice)
- 20 days annual leave, plus bank holidays
- Life Assurance
At TSG UK we support and encourage your professional development and offer succession planning for our teams across the UK, typical career paths for this role include progression to Area Controller and Account Management opportunities.
Diversity, Equity, and Inclusion; our commitment to DEI: As an equal opportunity employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We recognise the value that a diverse and inclusive workforce brings to our business and customers, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us.
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