We are recruiting a Service Advisor to join our busy Service Department at a multi-franchise approved car dealership in Gloucester. This is an excellent opportunity for a customer-focused professional seeking strong earning potential and long-term career prospects.
Benefits
- Starting salary of up to £28,500 per annum, dependent on experience.
- Performance-related bonus potential of up to £4,000-£5,000+ annually.
- 22 days' holiday plus bank holidays.
- Workplace pension scheme.
- Additional company benefits available upon application.
- Minimum 12-month maternity cover contract, with the possibility of a permanent position becoming available.
- Long-term career prospects within our established multi-site dealer group.
Employment details
The Service Advisor will work Monday to Friday, 8:00am-6:00pm, with one in three Saturdays from 8:00am-12:30pm.
Duties
- As a Service Advisor, greet customers and book vehicles into the Service Department.
- Liaise closely with the workshop to monitor and chase work in progress.
- Keep customers informed of vehicle repair progress and advise them on minor technical matters.
- Identify opportunities to promote additional products and services.
- Take payments for completed work.
- Deliver consistently high standards of customer service while achieving company targets.
- Build strong customer relationships and support overall customer satisfaction.
Requirements
- Previous experience as a Service Advisor is advantageous but not essential.
- Candidates with strong customer service, sales or hospitality experience will also be considered.
- Confident communication and relationship-building skills.
- Strong organisational ability and good IT literacy.
- Basic mechanical understanding of vehicles.
- Experience with Pinewood Pinnacle is advantageous but not essential.
- A full UK driving licence with minimal points is essential.
- The successful Service Advisor should live within a reasonable commuting distance of Gloucester.
This Service Advisor position offers an excellent opportunity to join a professional automotive business with substantial career potential.
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