Warrant Support Administrator
£25k raising to £27k upon successful probation.
12 month maternity cover.
Full Time (35.25 hours, Monday to Thursday 08:45 to 16:45, Friday 08:45 to 16:00).
Role Summary
Utility Collections are ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for a Support Administrator based in Fylde Coast area to work within the Quality & Assurance department of our operations.
Duties will include:
- To provide general administrative support ensuring that accurate account records are maintained in accordance with service requirements.
- QA checks and auditing of all client accounts, capturing outcomes effectively on CRM.
- Acting as a contact point for external Field agents.
- Fielding queries from varying internal / external channel via email and telephony.
- Collating & distributing varying paperwork in relation to the booking of Court & Warrant applications.
- Scheduling of third-party suppliers including Meter Operator Engineers, Lock Smiths, Shutter Engineers, Dog Handlers etc.
- Coordinating the diaries of field-based Warrant Officers.
- Invoicing preparation, issue, and Accounts Payable tracking.
- Producing bespoke reports and statistical information.
- To undertake any other duties as requested relating to the team’s area of responsibility.
- Achieving both Management and Client led KPI’s.
Skills and Experience
- Exceptional admin skills
- Organised and able to follow processes to deliver a high and consistent service
- Good work ethic with the ability to work within defined timescales
- Ability to deliver accurate, factual information
- Well-presented and approachable
- Good communication & telephony skills
- Motivated to plan and efficiently manage own workload
- Proficient in Microsoft Office, and able to adapt to custom built CRM
- Desire to truly enjoy where you work and what you do
- Experience within debt resolution and collections environment (Preferable)
- Experience within utility industry (Preferable)Office based
Unit 13 Darwin Court, Hawking Place, Bispham, Blackpool, FY2 0JN
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