Screening Team Leader (JR10007140) Manchester, England
Salary: GBP28875 - GBP28875 per annum
Location: New York Street, Manchester City Centre
Salary: £28,875 per annum inc. shift allowance
Working Pattern: Full-time hybrid role. Following training, you'll alternate between one week in the office and one week from home.
Hours: Monday to Friday, 37.5 hours per week (8:00am - 4:30pm). Two late shifts every four weeks on a rotating basis (one office-based, one remote), working 12:30pm - 9:00pm
About the Role
Reed Screening is looking for a Screening Team Leader to lead and develop a team of Screening Executives, ensuring a high-quality, compliant service is delivered to clients.
This is an excellent opportunity for a people-focused leader who enjoys developing others, driving performance, and improving processes within a fast-paced operational environment.
What You'll Be Doing
- Lead, coach and develop a team of Screening Executives.
- Monitor team performance, quality and productivity.
- Ensure compliance with regulatory, contractual and internal processes.
- Support internal and external audits.
- Drive process improvements and efficiencies.
- Build strong relationships with clients and key stakeholders.
- Support the continued growth and success of Reed Screening.
What We're Looking For
- Experience leading or developing a team.
- Strong performance management and coaching skills.
- Excellent customer service and stakeholder management experience.
- Strong organisational and communication skills.
- Call centre or contact centre leadership experience is advantageous but not essential.
- Experience in screening, recruitment, compliance, vetting, or another regulated environment would be beneficial.
Why Join Reed?
- Comprehensive training and development
- Clear career progression opportunities
- Generous annual leave, with the option to buy additional days
- Employee Assistance Programme and wellbeing support
- Paid sabbaticals and long-service awards
- Employee discounts and retail savings
- A supportive and collaborative working environment
Recruitment Process
An initial telephone interview followed by a face-to-face interview, including competency-based questions.
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