We are representing a reputable main car dealership in Newbury, seeking an experienced Senior Service Advisor to join their professional and customer-focused team. This is an excellent opportunity for a skilled automotive professional to develop within a forward-thinking dealership that values staff satisfaction and career progression.
Benefits of the Senior Service Advisor
- Up to £27,000 basic salary, with the potential to earn £36,000 OTE
- Main car dealership environment with a supportive team
- Working hours: Monday to Friday, 8am - 6pm, with a 1 in 3 Saturday morning rota
- Company car and fuel card included
- Professional and respectful working environment
- Opportunities for career development within a well-established dealership
- Generous holiday package and performance-based rewards
Duties of the Senior Service Advisor
- Book customer appointments and manage diary schedules
- Process payments for work carried out
- Upsell service plans and warranties to customers
- Match and exceed monthly sales targets
- Prepare and process job cards efficiently
- Drive the business by increasing sales and profit margins
- Maintain a high standard of working environment and dealership presentation
- Promote a professional image and deliver exceptional customer service at all times
Requirements of the Senior Service Advisor
- Previous experience in automotive aftersales or as a Service Advisor
- Strong customer service and communication skills
- Organised with the ability to upsell services and warranties confidently
- Ability to work within team-driven environments
- Knowledge of dealership processes and CRM systems is desirable
- Professional attitude and a focus on delivering a high-quality customer experience
This is a rewarding role for a dedicated Service Advisor, Senior Service Advisor, or Aftersales professional looking to work within a dealership that values its staff and offers opportunities for growth. Our client is committed to providing a positive working environment where automotive expertise is recognised and rewarded.
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