Role: Fleet Customer Services Advisors
Location: Brighton
Hours: Full-time or Part-time available
Positions: 2, one full-time and one part-time
Pay: 27,000 per annum, pro rata for part-time
An excellent opportunity has arisen for two Fleet Customer Services Advisors to join one of our longstanding clients, an established and growing automotive services business.
We have one full-time and one part-time position available, offering an excellent opportunity for experienced customer service professionals who enjoy problem-solving, managing customer relationships and delivering a high standard of service.
Benefits
- Competitive salary of 27,000 per annum
- Full-time and part-time opportunities available
- Friendly and supportive team environment
- Varied customer service and administrative responsibilities
- Opportunity to develop within an established business
The Requirements
- Previous customer service experience is essential
- Strong complaints handling and resolution experience
- Excellent written and verbal communication skills
- Confident handling challenging customer conversations
- Strong organisational skills and attention to detail
- Ability to prioritise workloads in a busy environment
- Previous automotive, fleet or maintenance experience would be advantageous
- Experience using CRM or customer management systems desirable
- Professional, reliable and proactive approach
The Role
- Manage customer enquiries via telephone and email
- Handle customer complaints professionally and efficiently
- Respond to maintenance policy and service-related queries
- Manage customer renewals, contract extensions and cancellations
- Maintain accurate customer records and update internal systems
- Prioritise urgent enquiries and escalate complex issues
- Liaise with internal departments, suppliers and external partners
- Provide general administrative support to the wider team
- Identify opportunities to improve customer satisfaction and processes
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