Location: Basingstoke
Salary: £25,492
Contract: Fixed Term Contract – up to 12 months
Hours: Monday to Friday, 9am–5pm
Dynamic Working: 3 days in the office, 2 days from home
At the AA, we’ve been keeping Britain moving for generations – but there’s much more to us than roadside assistance.
Within AA Signs, we work with businesses, housing developers and event organisers to coordinate temporary directional signage across the UK. Behind every enquiry is a customer relying on us to get the details right, keep things moving and deliver a great service.
That’s where you come in.
Job Description
As a Regional Coordinator, you’ll be at the heart of the customer journey, managing enquiries from start to finish and making sure every detail is handled accurately and professionally.
A large part of the role involves managing customer enquiries via email, so you’ll need to be confident in your written communication, highly accurate and someone who naturally pays attention to the finer details.
You’ll also speak with customers by telephone, working closely with colleagues and external stakeholders to coordinate signage requirements, prepare quotations and ensure everything is in place for successful delivery.
Your day-to-day responsibilities will include:
- Managing customer enquiries from initial contact through to completion
- Responding to a high volume of email and telephone enquiries accurately and efficiently
- Creating, costing and preparing quotations for signage requests
- Liaising with customers, Signs Officers, local authorities and other stakeholders
- Ensuring customer and enquiry information is accurately recorded and kept up to date
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