## Fleet Service Advisor지원: 현장 근무(5일): 볼턴, 랭커셔: 풀타임: 오늘 공고: JR-11878우리의 미션에 함께하세요! 건물, 주택, 그리고 운송 분야에서 쾌적하고 지속 가능하며 효율적인 기후 솔루션을 선도하는 글로벌 기업으로서, 우리는 지구를 최우선으로 생각할 책임이 있습니다. 저희는트레인 테크놀로지스및 당사의 다양한 사업을 통해트레인등록상표및Thermo King지속가능성은 단순히 우리의 비즈니스 방식이 아니라, 바로 우리의 비즈니스 그 자체입니다. 여러분은 세계가 직면한 과제를 대담하게 바라보고, 의미 있는 가능성을 발견할 용기가 있으신가요? 더 나은 미래를 만드는 데 기여하고 싶으신가요? 만약 답이 ‘예’라면, 지속가능한 세상을 위해 가능한 것에 과감히 도전하는 저희와 함께할 것을 진심으로 제안합니다.저희에 대해 알아보세요혜택직장과 가정에서 성공할 수 있도록 설계되었습니다.우리는 과감하게 나아갑니다.**작업 위치:**현장 근무(5일)**What's in it for you**Working under the guidance of the Call Centre Manager and Fleet Service Supervisors, the main aim of a fleet service advisor is to provide excellent customer service; to meet and exceed their customer’s requirements and KPI’s. **Shift pattern: 12.00 p.m-12.00 a.m. ( 4 on 4 off)****What you will do*** Answer all inbound calls to the Customer Service Centre within KPI* Prioritising workflow to maximize time efficiency, to meet productivity & quality targets.* Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.* Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation.* Make sure all customers KPI’s and SLA’s are met when dealing with all requests* Support the management team with any tasks/requests as required by the demands of the Service Centre.* Ensure all warranty items are issued to correct suppliers within reasonable timescales.* Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.* Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.* Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.* Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner.* Picking up any additional areas or tasks that require support as and when required within the team.# **What you will bring*** Essential: Minimum GCSC level or equivalent* Desirable: CS related qualification* Previous working experience within a customer orientated, service environment, preferably within the automotive industry.* Experience of working in a customer services centre.* Knowledge of vehicle parts would be an advantage.**Knowledge and Skills:*** Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.* Excellent communications skills and the ability to clearly communicate information both verbally and in writing* Excellent computer literacy, a working knowledge of Kerridge or R2C is preferable* Ability to work as part of a team and on your own.* Attention to detail. Must be flexible and motivated* To be confident to work independently and have confidence to make decisions alone.* Professionally presented and possess a good work ethic.* Ability to pro-actively provide solutions and solve internal and external customer queries.* To be highly self-motivated - Essential저희는 경쟁력 있는 보상과 포괄적인 복리후생 및 프로그램을 제공합니다. 당사는 기회균등 고용주로서, 모든 적격 지원자는 인종, 피부색, 종교, 성별, 성적 지향, 성 정체성, 출신 국가, 임신, 연령, 혼인 여부, 장애, 보호대상 재향군인 신분 또는 기타 법적으로 보호되는 신분에 관계없이 채용 심사 대상이 됩니다. #J-18808-Ljbffr