DAWN Adminstrator - Internal Only - Secondment 12Mths
The post holder will act as the key point of contact for all administrative matters relating to patients on DAWN blood surveillance pathways, ensuring that each patient's pathway is coordinated effectively, efficiently and within agreed timescales.
The post holder will work collaboratively with the Rheumatology Administration Team to maintain continuity of service and appropriate cross-cover.
Working as an integral member of the multidisciplinary team, the post holder will support the effective day-to-day coordination and administration of remote monitoring pathways. They will work closely with Rheumatology Clinical Nurse Specialists (CNSs) and Consultants to facilitate robust monitoring of patients' conditions and ensure that appropriate actions are undertaken in accordance with agreed specialty guidance, protocols and Standard Operating Procedures (SOPs).
Main duties of the job
- 1. Process and log all DAWN/Biologic referrals for the Rheumatology specialty, in line with Trust Access and Administration Process Policy and the approved Trust Rheumatology SOP.
- 2. Ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups.
- 3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations.
- 4. Ensure outcomes of clinic attendance have been accurately recorded on the DAWN/ Biologic system, for all patients on the DAWN surveillance pathways.
- 5. Complete Biologic and Dawn referral and update the administration team.
- 6. Reschedule outpatient clinics as requested - to be done in line with waiting time targets
- 7. Use the Trust's medical transcription system MModal and ensure that letters are processed in accordance with SOP.
- 8. Ensure all relevant information is uploaded and up to date on patient electronic records and Dawn system.
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
We support flexible working wherever possible, with requests considered on an individual basis taking into account service requirements, operational needs and the requirements of the role.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Job responsibilities
The post holder will provide an accessible, professional, patient-focused and knowledgeable point of contact for patients and clinical teams, supporting high standards of patient experience and clinician satisfaction. They will work consistently in accordance with Trust policies, agreed SOPs and service requirements, ensuring that all duties are undertaken accurately, efficiently and within specified timescales.
Person Specification
Education/ Qualifications/ Training:
- GCSE or equivalent of a minimum of 5 passes.
- Accurate data entry, typing and checking skills
- Willing to undertake further training in specialist areas.
- Ability to produce letters / reports using Word and Excel
Skills & Abilities
- Excellent communication skills with particular ability to liaise effectively with multidisciplinary team members and patients
- Ability to demonstrate motivation
- Ability to plan and prioritise workload
- Experience of using Microsoft Office, including Word and Excel
Experience:
- Experience of using Microsoft Office, including Word and Excel
- Experience of using full range of IT systems and patient data systems
- Experience of working in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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