Experience our newly renovated traditional seaside retreat, perched atop the cliffs of Bournemouth with breathtaking sea views. Our beach hotel in Bournemouth has been welcoming guests and crafting unforgettable memories for 150 years. Bursting with local knowledge and situated in an ideal location along seven miles of glorious coastline and close to world-class events, this seafront hotel in Bournemouth serves as the perfect base to explore Dorset and all its charm. Nestled between captivating seascapes and award-winning beaches, draw inspiration from the locale and experience one of our newly renovated premium bedrooms and suites, tennis courts, and in-house Brasserie Blanc restaurant. Make unforgettable memories by the sea with our 800m2 meeting and events space, including an outdoor gazebo with uninterrupted views of the ocean. Whether you're seeking an unforgettable family vacation or a tranquil escape to the coast, we offer everything necessary for an enjoyable stay by the sea.
JobSummary
AtMarriott, we believe our people are our greatest strength. We are committed tocreating a positive work environment where associates can develop theircareers, achieve a healthy work-life balance and feel valued every day.
We arelooking for a confident and enthusiastic Front Office Supervisor to help leadour reception team and deliver outstanding guest experiences from arrival todeparture. As a key member of the Front Office team, you will lead by example,ensuring every guest receives a warm welcome and exceptional service. You willsupervise daily reception operations, support and develop team members, andhelp drive high standards across the department.
What's in it for you?
- World-class learning,development and apprenticeship opportunities
- 20 days holiday plus bankholidays
- Pension scheme
- Associate recognitionprogrammes
- Employee assistanceprogramme
- Marriott accommodation &food and beverage discounts worldwide
- Associate Benefits websitewith exclusive offers
- Free meals on duty
- Uniform provided
- Free onsite parking
- Complimentary use of thefitness suite
Key Responsibilities
- Support the day-to-dayoperation of the Front Desk
- Act as a leader and rolemodel for the reception team
- Ensure smooth and efficientguest check-in and check-out processes
- Handle guest enquiries,requests and concerns promptly and professionally
- Assist with roomallocations, billing and payment procedures
- Monitor guest satisfactionand resolve issues to ensure memorable stays
- Support the training,coaching and development of team members
- Ensure company standards,procedures and brand requirements are consistently met
- Prepare daily reports andcomplete end-of-shift auditing procedures
- Maintain strong workingrelationships with all hotel departments
About You
We'relooking for someone who:
- Has previous Front Office orReception experience within a hotel environment
- Has supervisory experienceor is ready to take the next step in their career
- Is passionate aboutdelivering exceptional customer service
- Is confident, organised andable to remain calm under pressure
- Enjoys working as part of ateam and supporting others to succeed
- Has strong communication andproblem-solving skills
- Is flexible to work shifts,including evenings, weekends and bank holidays
Why Marriott?
AtMarriott International, you join a global hospitality leader whereopportunities for growth are endless. Whether you're looking to develop yourleadership skills, build a long-term career or simply be part of a great team,we'll support you every step of the way.
Operating as a Marriott Franchise Hotel we arean equal opportunities employer. We believe in hiring a diverse workforce andsustaining an inclusive, people-first culture.We are committed tonon-discrimination onanyprotectedbasis, such as disabilityand veteran status, or any other basis covered under applicable law.
Compensation: Competitive salary
#J-18808-Ljbffr