ROLE: Helpdesk OperatorHOURS: 40 hours a weekLOCATION: Glasgow
We're looking for a Helpdesk Operator to join our team. You'll be a passionate individual with customer service experience to manage phone call and email requests, support employees and log information onto a database.
You should be capable of delivering high levels of service, always remaining professional and ensuring Mitie's policies, processes and procedures are followed. As a Helpdesk Operator, you will be responsible for managing the flow of requests received to ensure a continuous and efficient service.
Role Responsibilities:
- -Manage phone call and email requests.
- -Support employees and log information onto a database.
- -Deliver high levels of customer service while ensuring Mitie's policies, processes and procedures are followed.
- -Manage the flow of requests received to ensure a continuous and efficient service.
- -Act as the first line of contact for the Mitie team.
- -Ensure timely input and output of all associated Helpdesk data.
Required Qualifications:
- -Strong standard of literacy and numeracy.
- -Confident knowledge of Microsoft Office.
What's in it for you?
- -High street discounts from thousands of well-known retailers, gyms and more via our MiDeals platform.
- -Life cover of up to four times your salary.
- -Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).
#J-18808-Ljbffr