Brownlow Health is seeking an organised, compassionate, and proactive Refugee and Asylum Admin Support to join our Refugee and Asylum Support Service (RAAS). This is an exciting opportunity to play a key role in supporting some of the most vulnerable members of our community, helping to ensure they can access timely, high-quality healthcare services. Working closely with the Refugee and Asylum Team, clinical staff, community partners, and external organisations, you will provide comprehensive administrative support, coordinate patient appointments, assist with new patient registrations, and help improve engagement with healthcare services.
Key Responsibilities
- Support the delivery and administration of weekly refugee and asylum clinics and GP appointments.
- Assist with acute appointment triage processes and continuity of patient care.
- Support the registration of newly arrived refugees and asylum seekers, including those residing in contingency accommodation.
- Liaise with external partners including Serco, Community Inclusion Teams, and voluntary sector organisations.
- Coordinate appointments, follow-up care, and referrals for patients.
- Signpost patients to appropriate healthcare, social care, and community services.
- Validate EMIS searches and support data collection for service monitoring and enhanced service claims.
- Attend team meetings, reflective practice sessions, and service improvement discussions.
- Provide administrative cover for the line manager during periods of leave.
- Support volunteer placement and allocation across the service.
- Assist with patient feedback processes, complaints handling, and service evaluation projects.
- Carry out a range of general administrative duties including appointment management, correspondence, meeting organisation, reports, searches, and record maintenance.
- Work collaboratively with clinical and administrative colleagues to ensure the smooth running of the service.
- Attend mandatory training, annual away days, and development activities.
Liverpool University Hospitals NHS Foundation Trust
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