Customer Service Agent
Application Deadline: 15 November 2026
Department: Supply Chain
Employment Type: Permanent
Location: Glasgow
Description
Manage all escalated enquires within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines.
Key Responsibilities
Processing orders and taking calls from our customers when needed
Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
Enhancing customer service experience wherever possible
Keeping accurate records and documenting customer service actions
Managing volumes to achieve daily department SLA’s
Skills, Knowledge and Expertise
Proven work experience in a similar type of role focused on customer service
Excellent knowledge of management methods and techniques
Experience working closely with clients and customers
Experience handing customer issues and complaints professionally and efficiently
Enthusiastic and proactive
Complaint resolution
Work collaboratively with relevant stakeholders
Organised and efficient
Resilient and able to work under pressure
Results and targets focused
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