Catchwork in Poole is seeking a customer-focused 1st line support advisor to join our growing ISP. You will handle tickets, calls and emails, diagnose routine issues, and escalate where needed. You will program and prepare kit such as routers and telephones, and contribute to knowledge base documents.
The role requires strong communication, problem-solving and teamwork, with opportunities to visit sites for installations and to support ongoing service delivery.
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We are seeking a motivated 1st Line Tech Support Engineer - ISP Helpdesk to join Catchwork in Poole, England, United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the 1st Line Tech Support Engineer - ISP Helpdesk role in the description above.
We appreciate your interest in this position.