JDR Recruitment are looking to recruit a Trainee Support Technician to join our client in Northwich CW9
You will be joining a manufacturing business reporting to the technical manager, you will be responsible for diagnosing hardware and software issues , guiding customers through installation and configuration.
This position is offered as a trainee role, all training will be provided but a desire to learn and understand electronics is essential.
Location: Northwich CW9
Hours of Work: Monday to Friday 9am until 5.30pm
Salary: £25,000 per annum.
Contract: Permanent
The Role:
- Respond to queries via phone,email and ticketing system
- Diagnose faults
- Guide customers and installers through product set up
- Perform remote diagnostic
- Log and manage support tickets accurately
- Process and asses returned products
- Provide pre-sales technical guidance
- Assist with texting new software
Experience: About You:
- Strong fault finding skills
- Excellent verbal and written communication
- Good organisational skills
- Understand of electronics - desired.
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
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