IT Service Desk Analyst needed in Shrewsbury Paying £15.59 per hr ref RQ1798836
Full time hours on a temporarybasis
Key Responsibilities
- Provide first and second-line IT support to end users across the organisation.
- Diagnose and resolve hardware, software, network, and system issues.
- Log, prioritise, and manage incidents and service requests through the IT service management system.
- Troubleshoot issues relating to Microsoft Windows, Microsoft 365, Active Directory, and associated technologies.
- Set up, configure, and deploy desktops, laptops, mobile devices, and peripheral equipment.
- Support user account administration including password resets and access management.
- Assist with planned technology rollouts, upgrades, installations, and maintenance activities.
- Provide deskside support and hands‑on assistance to staff at the main council hub.
- Escalate complex technical issues where necessary and liaise with third-party suppliers.
- Maintain accurate records of work undertaken and update support documentation.
- Contribute to continuous improvement initiatives and technology projects.
Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please beprepared
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