Our client is looking for a customer-focused IT Helpdesk Technician to provide first-line technical support, troubleshoot IT issues and ensure clients' systems remain operational.
Key Responsibilities:
- Act as the first point of contact for IT support queries.
- Investigate and resolve technical incidents.
- Support Windows desktop systems, networks and Microsoft 365.
- Carry out proactive monitoring and maintenance.
- Manage incidents through to resolution and attend client sites when required.
Skills & Experience:
- Basic knowledge of Windows Server, desktop operating systems and networking.
- Experience with Microsoft 365 and wireless network configuration.
- Knowledge of UniFi/Ubiquiti would be advantageous.
- Excellent customer service and telephone skills.
- Strong problem-solving skills, attention to detail and willingness to learn.
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We are looking to fill the Information Technology Support Engineer position at ConSol Partners in Brighton, England, United Kingdom.